Privacy Policy

Privacy Policy:

Effective Date: 19 June, 2025

This Privacy Policy describes how OneAgro (“we", "our", "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from ("Website").

1. Information We Collect
   We may collect the following types of personal information:
   • Personal Details - Name, Email address, Phone number, Billing and shipping address
   • Payment Information - Credit/debit card details (processed via secure third-party gateways), UPI, wallet, or bank account details (not stored by us)
   • Technical Information - IP address, Device and browser information, Cookies and usage logs
2. How We Use Your Information
   We use the data we collect to: Process orders and deliver products, Provide customer service, Improve our website and services, Send order updates, marketing, or offers (with consent), Comply with legal and regulatory obligations
3. Sharing of Information
   We do not sell your personal data. We may share it with:
   • Logistics & delivery partners (for fulfilling orders)
   • Payment processors (for secure transactions)
   • Government authorities (only if legally required)
   • Third-party service providers (e.g., CRM, email marketing platforms) under strict confidentiality
4. Cookies & Tracking Technologies
   We use cookies and similar tools to enhance your browsing experience. These may track: Page views, Time spent, Cart actions. You can control cookie settings in your browser.
5. Data Retention
   We retain your data: As long as necessary to fulfill your orders and legal obligations or until you request deletion (subject to regulatory retention requirements)
6. Security Measures
   We use industry-standard practices to secure your data, including: SSL encryption, Secure payment gateways, Restricted database access. However, no system is 100% secure. Use our website at your own risk.
7. Your Rights
   You have the right to: Access your data, Request corrections, Withdraw consent (e.g., unsubscribe from emails), Request deletion, where legally permissible. Please email us at [email protected] to exercise these rights.
8. Children’s Privacy
   We do not knowingly collect data from children under 18. If you believe a child has submitted information, contact us immediately.
9. Changes to This Policy
   We may update this Privacy Policy occasionally. Changes will be posted on this page with a new “Last Updated” date.
10. Contact Us
    If you have questions or concerns, contact: OneAgro
    Email: [email protected]
    Phone: +91 9116513799

Shipping Policy:

Effective Date: 19 June, 2025

1. Shipping Locations
   We currently ship to all serviceable locations across India. If your location is not serviceable, we will contact you before processing the order.
2. Order Processing Time
   All orders are processed within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays will be processed the next working day.
3. Estimated Delivery Time
   Delivery Zone Estimated Delivery Time Metro Cities (Tier 1) 3–5 business days Tier 2 & Tier 3 Cities 5–7 business days Remote/Rural Areas 7–10 business days Note: Delays may occur due to high demand, weather, regulatory checks (especially for pesticide shipments), or courier service disruptions.
4. Shipping Charges
   Free Shipping on orders above ₹999. For orders below the threshold, a flat shipping fee of ₹99 applies. Any octroi or local tax will be borne by the customer where applicable.
5. Order Tracking
   Once your order is shipped, a tracking number will be shared via SMS/email. You can track your order through the courier partner’s website or from your account dashboard.
6. Damaged or Delayed Shipments
   If your order arrives visibly damaged, please refuse delivery or take photos and contact us within 24 hours. In case of delays beyond 10 days, please contact our support team at [email protected].
7. Special Regulatory Note for Pesticides
   As per government regulations: Some pesticide products may require buyer license verification. Orders with missing license details may be delayed or cancelled after confirmation.

Refund and Return Policy:

(“we,” “us,” “our”) is committed to providing high-quality products. To ensure a smooth and transparent shopping experience, please review our cancellation, returns, and delivery policies below.
Welcome to oneagro These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products and services from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. Order Cancellation
   Before Shipping: Orders can be canceled prior to shipment. Please contact our customer support team for assistance. A full refund (excluding shipping costs) will be credited to your original payment method within 7 business days of cancellation.
   After Shipping: Once an order has been shipped, cancellation is no longer possible. You may initiate a return after receiving the product (refer to Section 5: Return Process).
2. Return Policy
   We accept returns for products that are damaged, defective, or not as described within 7 days of delivery. To initiate a return, please contact our customer support team with your order details and reason for return. Returns must be in their original packaging, unused, and in the same condition as received. TO ENSURE A REPLACMENT WIl BE DELIVERD WITHIN 4 to 5 business day.
3. Refunds
   Refunds will be credited within 7 business days after we receive the returned product. The refund will be credited to your original payment method. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
4. Delivery Policy
   We strive to deliver your orders within the estimated delivery time provided at checkout. Delivery times may vary based on your location and the availability of products. If there are any delays in delivery, we will notify you via email or phone. Please ensure that the shipping address provided is accurate and complete to avoid delivery issues.
5. Contact Us
   If you have any questions or concerns regarding our cancellation, returns, or delivery policies, please contact our customer support team at [email protected]